Kariakoo Online – Policy Document

1. Introduction

Kariakoo Online (“we”, “our”, or “us”) is an online marketplace designed to connect buyers and sellers across Africa. This policy outlines how we operate, our commitment to fair trade, and the responsibilities of all platform users.

2. Our Commitment

We are committed to:

  1. Promoting transparent, fair, and ethical trade.
  2. Supporting local and regional businesses through digital inclusion.
  3. Protecting customer and vendor data.
  4. Providing a safe and reliable eCommerce environment.

3. Vendor Policy

  1. Vendors who list products on Kariakoo Online agree to:
  2. Provide accurate product details, images, and pricing.
  3. Deliver products as described and within agreed timelines.
  4. Maintain professionalism in all buyer communications.
  5. Comply with all local business, import/export, and tax regulations.
  6. Avoid listing prohibited, counterfeit, or illegal products.

4. Customer Policy

Customers agree to:

  1. Provide accurate delivery information and contact details.

  2. Respect vendor terms, including payment and return policies.

  3. Use the platform responsibly without fraud, abuse, or spamming.

5. Payment Policy

  1. Payments are processed securely through trusted gateways integrated with Kariakoo Online.
  2. Vendors receive payments after order confirmation or successful delivery, as defined by our payout schedule.
  3. Refunds are handled according to the Return and Refund Policy below.

6. Return and Refund Policy

  1. Returns are accepted only if products are defective, counterfeit, or significantly different from the description.
  2. Customers must initiate a return request within 3–7 working days of delivery.
  3. Refunds are processed once the item is received and inspected by the seller or Kariakoo Online’s support team.
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7. Privacy Policy

  1. Returns are accepted only if products are defective, counterfeit, or significantly different from the description.
  2. Customers must initiate a return request within 3–7 working days of delivery.
  3. Refunds are processed once the item is received and inspected by the seller or Kariakoo Online’s support team.

8. Shipping and Delivery Policy

  1. Delivery timelines vary by location and vendor.
  2. We work with authorized courier partners to ensure safe and timely delivery.
  3. Kariakoo Online is not liable for delays caused by third-party logistics or customs.
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9. Dispute Resolution Policy

  1. Disputes between buyers and sellers are first handled through our customer support.
  2. If unresolved, Kariakoo Online may mediate and decide based on proof of transaction, communication, and delivery.

10. Updates to this Policy

  1. Kariakoo Online reserves the right to modify or update these policies without prior notice.
  2. All changes will be posted on our website with an updated effective date.
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